Legal & Policies

These documents are maintained by SPARE CHAP CHAP to explain how the marketplace works for buyers and sellers across Tanzania.

For sellers

Seller Terms & ConditionsRules that govern selling on the platform.Prohibited Products PolicyItems that must never be listed or sold.Seller Verification PolicyHow sellers get verified and earn the badge.Service Level AgreementSeller performance standards we expect.

For buyers

Buyer Terms & ConditionsRules for buying spare parts on the platform.

For everyone

Privacy PolicyHow we collect, use and protect your data.Return & Refund PolicyWhen and how returns and refunds work.Community GuidelinesHow we expect everyone to behave.Delivery & Fulfillment PolicyPackaging, dispatch, and delivery standards.Dispute Resolution PolicyHow disagreements are resolved.Intellectual Property (IP) PolicyHow content and IP rights are handled.