Buyer Terms & Conditions

These Buyer Terms and Conditions govern your use of Spare Chap Chap as a buyer. By browsing, placing an order, or using any feature of the platform, you agree to these Terms.

1. The Marketplace

Spare Chap Chap is a marketplace that connects buyers with independent spare parts sellers across Tanzania. Products are listed, sold and dispatched by the individual sellers, not by Spare Chap Chap.

2. Buyer Eligibility

To place an order you should be at least 18 years old and provide accurate contact and delivery information.

3. Placing Orders

When you place an order you agree to:

• Provide correct delivery details.
• Confirm the part matches your vehicle before ordering.
• Pay the agreed amount in cash when your order is delivered.
• Be reachable for delivery coordination.

4. Product Accuracy

Sellers are responsible for the accuracy of their listings. If you are unsure about compatibility, contact the seller or Spare Chap Chap before ordering.

5. Payment

Spare Chap Chap currently supports Cash on Delivery only. No online payment is taken when you place an order; you pay the rider in cash at delivery. Never send payment in advance or off-platform — Spare Chap Chap is not responsible for off-platform transactions.

6. Delivery & Inspection

Inspect your part on delivery where possible. Report any issue promptly so it can be resolved under the Return & Refund Policy.

7. Returns & Refunds

Returns and refunds are handled under the Return & Refund Policy. Eligible cases include incorrect, damaged, or significantly misdescribed products.

8. Reporting a Seller

There is no rating or review feature at this time. If a seller does not meet expectations, you may report the problem and our team will review it. False or malicious reports are prohibited.

9. Prohibited Conduct

Buyers must not engage in fraud, abusive behaviour, fake orders, or any activity that harms sellers or the platform.

10. Limitation of Liability

Spare Chap Chap acts as an intermediary. Except where required by law, it is not liable for product quality, seller performance, or delivery delays.

11. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania.