Privacy Policy

This Privacy Policy explains how Spare Chap Chap collects, uses, and protects the personal information of buyers and sellers who use the platform.

1. Information We Collect

We may collect:

• Account details (name, email, phone number).
• Delivery and shop addresses.
• Seller verification documents where applicable.
• Order, listing, and transaction history.
• Device and usage information.

2. How We Use Information

We use your information to:

• Create and manage your account.
• Process orders and connect buyers with sellers.
• Verify sellers and prevent fraud.
• Improve the platform and customer support.
• Send service and order-related communications.

3. Sharing of Information

We share information only as needed to operate the marketplace — for example, sharing delivery details with a seller to fulfil your order. We do not sell your personal data.

4. Data Security

We apply reasonable technical and organisational measures to protect your data. Access to authenticated features is protected by secure sign-in.

5. Data Retention

We keep personal data only for as long as necessary to provide our services and meet legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Some data may be retained where required by law.

7. Contact

Support contact details for privacy questions or requests will be published when available.