Seller Terms & Conditions

Welcome to Spare Chap Chap. These Seller Terms and Conditions (“Terms”) govern your use of the Spare Chap Chap platform as a registered seller. By creating a seller account or listing products, you agree to comply with these Terms.

1. About Spare Chap Chap

Spare Chap Chap is an online marketplace that connects vehicle spare parts sellers with buyers across Tanzania.

Spare Chap Chap does not manufacture, own, inspect, or guarantee products listed by sellers unless expressly stated.

Each seller is solely responsible for the products they list and sell.

2. Seller Eligibility

To become a seller you must:

  • Be at least 18 years old.
  • Operate a legitimate spare parts business.
  • Provide accurate business information.
  • Complete the verification process.
  • Agree to these Terms.

Spare Chap Chap reserves the right to approve or reject any seller application.

3. Verification Requirements

You may be required to submit:

  • National ID (NIDA) or Passport
  • Business License
  • TIN (where applicable)
  • Shop address
  • Store photos
  • Phone verification
  • GPS location

Providing false information may result in immediate account suspension.

4. Seller Responsibilities

Every seller agrees to:

  • Sell genuine or accurately described products.
  • Maintain accurate stock availability.
  • Keep prices updated.
  • Respond to customer inquiries promptly.
  • Deliver products within the agreed timeframe.
  • Maintain professional communication.
  • Comply with all applicable laws and regulations.

5. Prohibited Products

The following products may not be listed:

  • Stolen vehicle parts
  • Counterfeit products
  • Illegal or prohibited items
  • Unsafe or recalled products
  • Products that violate intellectual property rights

Spare Chap Chap may remove prohibited listings without prior notice.

6. Product Listings

Each listing must include:

  • Correct product name
  • Vehicle compatibility (where applicable)
  • Clear images
  • Honest description
  • Accurate pricing
  • Product condition (New / Used / Refurbished)

Misleading listings are prohibited.

7. Pricing

Sellers determine their own prices.

Prices displayed on the platform must match the actual selling price.

Hidden charges are not permitted.

8. Orders

Once an order is accepted, the seller agrees to:

  • Confirm availability.
  • Prepare the order promptly.
  • Notify buyers of any delays.
  • Cancel only when absolutely necessary.

Repeated cancellations may affect a seller's standing on the platform.

9. Delivery

Sellers are responsible for:

  • Safe packaging
  • Accurate dispatch information
  • Delivery within the timeframe agreed with the buyer

If using third-party couriers, sellers remain responsible until delivery is completed unless otherwise agreed.

10. Returns & Refunds

Sellers must clearly communicate their return policy.

Where a product is:

  • Incorrect
  • Damaged
  • Significantly different from its description

the seller may be required to replace or refund the buyer according to applicable consumer protection laws.

11. Buyer Feedback

Spare Chap Chap does not currently offer a buyer rating or review feature. Buyers may report problems with a seller, and those reports are reviewed by our team.

12. Seller Verification Badge

Verified status is granted solely by Spare Chap Chap.

Verification does not guarantee future performance and may be withdrawn at any time.

13. Platform Fees

Spare Chap Chap may charge:

  • Listing fees
  • Commission on sales
  • Subscription fees
  • Promotional advertising fees

Applicable fees will be communicated before they take effect.

14. Intellectual Property

Sellers retain ownership of their product images and descriptions.

However, sellers grant Spare Chap Chap permission to display, promote, and market their listings on the platform.

15. Fraud Prevention

The following activities are strictly prohibited:

  • Fake listings
  • Fake inventory
  • Fake reviews
  • Price manipulation
  • Selling counterfeit goods
  • Identity fraud
  • Off-platform payment scams

Violation may result in immediate suspension.

16. Account Suspension

Spare Chap Chap may suspend or terminate seller accounts for:

  • Fraud
  • Misrepresentation
  • Repeated customer complaints
  • Policy violations
  • Illegal activity

Serious violations may result in permanent removal.

17. Limitation of Liability

Spare Chap Chap acts as a marketplace connecting buyers and sellers.

Except where required by law, Spare Chap Chap is not responsible for:

  • Product quality
  • Seller performance
  • Delivery delays
  • Loss of profits
  • Business interruption

18. Privacy

Seller information will be processed in accordance with the Spare Chap Chap Privacy Policy.

Confidential information will not be disclosed except where required by law or necessary for platform operations.

19. Changes to These Terms

Spare Chap Chap may update these Terms from time to time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by the laws of the United Republic of Tanzania.

Any disputes shall first be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the competent courts of Tanzania.

Seller Declaration

By registering as a seller, I confirm that:

  • I have read and understood these Seller Terms & Conditions.
  • The information I provide is true and accurate.
  • I will comply with all platform policies.
  • I understand that violations may result in suspension or termination of my seller account.

This document is maintained by SPARE CHAP CHAP. Support contact is coming soon.