Dispute Resolution Policy

This policy explains how disputes between buyers and sellers are handled on Spare Chap Chap.

1. Direct Resolution

Buyers and sellers should first attempt to resolve issues directly and in good faith through the platform's messaging or contact channels.

2. Escalation to Spare Chap Chap

If direct resolution fails, either party may escalate the dispute to Spare Chap Chap with order details and supporting evidence such as photos and messages.

3. Review & Decision

Spare Chap Chap will review the evidence fairly and may recommend a replacement, refund, or other resolution consistent with our policies and applicable law.

4. Legal Recourse

Unresolved disputes shall be subject to the jurisdiction of the competent courts of the United Republic of Tanzania.