Return & Refund Policy

This policy explains when buyers may return a product and how refunds are handled between buyers and sellers on Spare Chap Chap.

1. Eligible Returns

A return may be accepted where the product is:

• Incorrect or not the item ordered.
• Damaged or defective on arrival.
• Significantly different from its description.

2. Return Window

Report eligible issues promptly, ideally within 48 hours of delivery, with photos and your order details.

3. Non-Returnable Items

Correctly supplied electrical parts, fluids, and installed items may be non-returnable unless faulty. Each seller's stated return policy also applies.

4. Refunds & Replacements

Spare Chap Chap currently operates on Cash on Delivery only: you pay the rider in cash at delivery and no money is taken online. If you cancel before delivery, nothing has been paid. For eligible returns after you have paid in cash, the seller may offer a replacement or return your cash, according to applicable consumer protection laws.

5. Dispute Support

If a buyer and seller cannot agree, the matter may be escalated under the Dispute Resolution Policy.